Andrew and Josh S provided excellent service and attention to detail in the recent upgrade to our bathroom. Great communication throughout the install process, however, not with scheduling. Unfortunately after 11 mos we have some issues that have been reported acknowledged but not repaired or replaced. Scheduling was delayed repeatedly for the install, which we tolerated because we wanted to work with Andrew. I specifically said not November and thats when the work was scheduled. The issues we are having include a cracked toilet, cracked storage shelf, popping screws in the wall and crooked shower cover, and now a leaking shower head. Our bathroom was an overhall in a very old house. Settling was expected. And here we are coming to November again. I was told orders are not made more than two weeks prior to scheduled work, and recently learned something was just ordered 10/21. I was pleased initially with the bathroom. Communication and scheduling is a problem. Lifetime warranty only works if the customer can get the work scheduled. Andrew's work is superior, the company process is not This is frustrating.
UPDATE: work was scheduled for Nov 3rd, instead we received a letter from Calco lawyer telling us to remove post in 48 hrs, along with any other defamatory postings, Calco will seek court intervention, and Andrew will not be coming to service property until taken down. The Following is our documented time line:
Dec 19, 2026 Andrew was on site and visually and physical , with his finger nail) identified a crack in the toilet bowl. He also identified the ceiling light delay required a new switch. The shower plate defaults crooked and we requested this be repaired.
February 13, 2026 Communicated with Andrew the nails were popping, (he identified as screws) Caulk at door and around shower-ceiling joint was cracking/separating.
May 17, 2026. Communicated with Andrew sagging ceiling joints at seams, discolored 18" x 17" patch around back light on shower ceiling.
July 20, 2026 Communicated with Andrew the shower insert was cracked.
New issue October 15, 2026 Shower is persistently dripping.
We have photos, texts and related documentation to support our reported issues. Andrew is a co-owner, he was our contact. He stated he reported these concerns, that we would hear from someone, and that he did not control scheduling.
Response from the owner:EDIT: Deb and Steve. thanks for taking the time to edit your review. After conducting a thorough investigation, we feel it is necessary to address these claims you have been making with the facts. Your project was completed in full in November 21st 2025. Your project has not been hanging in limbo for 11 months.
You contacted Andrew August 24th 2026 and informed him of some minor cosmetic service items in your bathroom, not a leak or an unusable or unfinished space. Minor things like nail pops in drywall, a shower niche that had a factory hairline crack in it - from a discontinued shower product line we have not installed since last year, and a cosmetic issue with the toilet.
Andrew was prompt with stopping by to inspect the bathroom on August 29th 2026. He could not find a hairline crack in your toilet, however he did put in a service ticket with our procurement staff to get a replacement niche on order.
You asked that Drew be the only person who handles service in your home, and we've respected that. Drew is also a co-owner and runs our roofing division, so his schedule is tighter than our service team's. That's why your wait has been longer than usual. Stopping by to inspect something takes much less time than it does to actually initiate any service repairs.
Deb, I'll be direct. Any of our 16 installers could have handled this service almost immediately. You asked for Drew and only Drew, and we respected that, but he's a co-owner with many responsibilities, so that request means waiting for his schedule. That isn't special treatment we've denied you. It's the trade-off of the request.
Your review suggests we've neglected you, and that isn't accurate.
Original Response
Debra, thank you for sharing your positive experience with this excellent 5-star review!
We are delighted to hear that Andrew and Josh S provided the exceptional service, attention to detail, and communication you deserve during your bathroom upgrade. Our entire team strives to demonstrate why we are the top choice bathroom contractor in the area.
We appreciate the opportunity to handle your bathroom remodeling needs in Columbia, PA.
Thank you again for choosing us, and we look forward to the chance to work with you or any of your neighbors again soon!
