UPDATE: Paul, the principal owner, was extremely responsive to my concerns and has taken huge steps to make sure I’m happy with the end result. I truly appreciate his efforts and am happy to give this company five stars.
ORIGINAL REVIEW: The installers—Noah, Matt, & Pierce— were terrific. Skilled, courteous, and exceedingly clean. Five stars for them. The initial contacts with the company were the problem. The salesperson Brandon was over-the-top pushy and high-pressure. It wasn’t until a week after his sales pitch that another employee mentioned in passing that I could visit a showroom and see samples. The process could have gone more smoothly had I been shown actual products or samples at the outset.
Response from the owner:Anne,
Thank you very much for taking the time to share your feedback.
We are delighted to hear that Noah, Matt, and Pierce provided such a fantastic, five-star installation experience. They are highly valued members of our team, and we appreciate you acknowledging their skill and professionalism.
We are deeply concerned and genuinely regret the negative experience you described with our initial sales process. The behavior and high-pressure tactics you encountered, along with the confusion around selecting materials, do not reflect the professional, client-focused standard we uphold at CalCo Design & Renovation.
We sincerely apologize that this process failure led to disappointment with some of your final selections.
We have reached out to you privately to personally apologize, discuss the specifics of your experience, and offer a resolution to ensure you are ultimately happy with your entire project.
We value your business and appreciate your honesty, which helps us ensure this kind of misstep never happens again.
